Frequently Asked Questions
Everything you need to know about your Odysseus&Penelope shopping experience.
How do I determine my correct size for Odysseus&Penelope garments?
We provide a comprehensive size guide on every product page. Since our designs range from tailored to oversized silhouettes, please refer to the specific measurements provided. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What is your return policy for international orders?
We offer a 30-day return window from the date of delivery. Items must be unworn, unwashed, and include all original tags and packaging. Please note that return shipping costs for international orders are the responsibility of the customer unless the item is defective.
How long will it take for my order to be shipped?
Standard processing takes 1-3 business days. Once shipped, domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on your location and customs processing.
What materials do you use in your collections?
Odysseus&Penelope is committed to quality. we primarily use premium natural fibers including organic cotton, mulberry silk, and ethically sourced wool. Detailed material compositions are listed under the 'Fabric & Care' section of each product.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. You can modify or cancel your order within 60 minutes of placement by contacting our support team. After this window, we are unable to make changes, but you may return the items once received.
Do you offer sustainable packaging?
Yes, we strive to minimize our environmental footprint. All orders are shipped in 100% recyclable or compostable packaging, and we have eliminated single-use plastics from our direct-to-consumer shipping process.